SAMS Technical Publishing Return Policy
Electronic Downloads & E-Books
Due to the nature of downloaded material, online downloads and e-books are non-returnable and as such non-refundable products. Please verify that the download you are purchasing is appropriate for your needs before purchasing. SAMS will not provide returns for items downloaded electronically with the following exceptions. If the item you selected to purchase for download was not correctly delivered to you on your order, then SAMS will provide you with the correct item on your original order at no additional charge. If the correct purchased item is not available for download, as listed, then SAMS will offer an online credit to your account for a future purchase or a full refund at our sole discretion.
Hard Copy & Shipped Items
SAMS will provide returns on hard copy and shipped items sent to the purchaser if the item on your order is not correctly delivered. SAMS will either:
- Provide the correct item at no additional charge
- Offer a credit for a future purchase
- Provide a refund for the price of the item only
Return requests will be considered if received within 14 days of the original "Invoice Date" on your receipt. You can make your request by contacting SAMS through email at firstname.lastname@example.org or by phone at 1-800-428-7267. Please include your "Invoice Number" and "Reference Number" from your original receipt and a prefered method for contacting you.